Warranties

Following up on our oil leak issue, we took the truck to Spike's Ford today. When we arrived for our appointment, their power had gone out, so they were unable to do anything. The service writer suggested that we could leave and do something else and call his cell at intervals to see if the power was back on, so we went shopping. When we returned to Spike's, their power had just returned.

We sat down in the customer lounge to wait. Meanwhile, starting yesterday people had complained that they could not hear Ken on the phone. The problem was getting worse, as we could easily tell when he called my phone. So we called Verizon's tech support. For once we got a courteous, competent, patient person who walked us through several possible fixes. None worked.

About this time, the Ford service person told Ken that they had to order parts, so they had put the truck back together. Now we have an appointment first thing Friday. The service writer said the work would be covered by the warranty.

When we got back home, the tech walked Ken through backing up all the data on his phone to his laptop and doing a factory reset. Still no joy, so they sent out a replacement phone by Fedex overnight. Of course it's covered by the warranty, since the phone is only two months old.

Warranties are wonderful, but they don't replace the hours of your life spent getting things fixed or prevent worry and frustration.

We did have a little time to spend on the patio. We got the chairs set up and tablecloth on the picnic table. We started on putting up some LED lights around the canopy. Tomorrow we really need to start trimming our fruit trees before they take over the neighbors' yards!